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Who Matters?
For any business to be successful it requires guests or customers,
as well as the employees who serve them. It is critical that you
have a valuable perspective on both if you want to improve.
Improving customer service or guest service on its own is just not
enough – unless you know what makes your guests and employees
advocates!
Knowing where your guests and employees stand with the proven
methodology of the Advocate Index is your first step! What
follows is creating and applying your Advocate Index through
the use of Best Practices with our revolutionary
Advocate
Development System!
This is not a quick fix - this is a commitment to a new way of
growing your casino and serving your guests and employees!
Key Components of creating and applying your Advocate Index through
the Advocate Development System:
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Project Defining and Outline Consultation
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Field Research
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Guest and Employee Baseline Studies
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Presentation of Findings
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Goal Setting Guidance
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Customized Employee and Supervisor/Manager Training
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BAM Sessions – Brief Advocate Meetings
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Incentives Development and Recommendations
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Closure for Guests and Employees
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Status and Project Review Consultation
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Re-launch of Program through Continued Research and Consultation
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Ongoing: Consultation & Recommendations
Knowing your Guest and Employee Advocate Index scores is a great
start, but not enough. Through the implementation of the
Advocate Development System you will give your guests and
employees the incredible experience they demand!
Stop guessing with “satisfaction” data and start predicting your
future with the Advocate Development System!
Proven Methodology of the Advocates Index + Best
Practices =
Advocate Development System.
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