Robinson & Associates, Inc. has over 12 years experience serving an
extensive selection of clients worldwide within the gaming
industry. We help our clients improve their guest and employee
experience, strive consistently to exceed our clients’
expectations and are very proud of the innovative and
exciting work we do.
Robinson & Associates’ mission is very simple: we work with you to
make your casino better for your external and internal guests!
After all, if your guests and employees are not advocates of
your casino, you will never reach your true potential. We make
your casino better by providing superior consultation, service
and training through effective partnerships between our
dedicated staff and clients. We strive to be an innovator,
quality leader, service leader and value-added leader in the
areas of casino guest and employee experience improvement. Some
people call this organizational development; we see it as making
your service shine brighter.
To fulfill our mission, we are committed to: bringing the Advocate
Development System and its proven Best Practices to our casino
partners so they can predict their future growth and have a
sustainable, competitive advantage over today’s competition and
competition they will face in the future. We know our success
will be measured not only by the smiles on guests’ and
employees’ faces, but also by helping our clients generate
sustainable growth and profitability.
Our quest is to manage organizational development (your casino’s
service improvement) and enhancement through our commitment to
the unique, effective and collaborative design and
implementation of the Advocate Development System.
This system is designed in partnership with our clients based on
their property’s Advocate Index scores to meet their unique
organizational needs. The Advocate Development System will help
our clients become leaders in their field, improve employee
performance, increase efficiency and enhance their competitive
Robinson & Associates strives to provide the highest level of
service in the gaming industry. Our goal is to have every
casino we work with be an advocate for us and the work we do!
We believe in consistent, ethical and quality performance with
our clients, employees and community that results in the
creation of advocates and long-term relationships.
Having our own employees as advocates of our company and our
processes gives us a competitive edge and allows us to lead by
example. We work very hard to provide our forward-thinking
employees the resources, support and guidance they need so they
can work in partnership with our clients to support the growth
and profitability of the casino while preserving the values and
unique culture of the organization.
Robinson & Associates, Inc., will work in partnership with our
clients to develop, design and implement the Advocate
Development System – a turnkey program that takes the
hassles, worry and guesswork out of generating future growth!
The Advocate Development
System uses your unique Advocate Index™ scores and the
proven Best Practices to gauge, monitor and improve your
casino’s performance and guest and employee service. We will
work as partners to align your casino’s mission, values, goals,
culture, practices, policies and procedures to achieve higher
scores. The Advocate Development System offers
Our goal is to exceed your
expectations! We take pride in the level of quality and service
we provide here at Robinson & Associates, Inc.!
If you would like to learn
more about how your casino can benefit from implementing the
Advocate Development System – please call or email us
using the information provided below!