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About Robinson & Associates


Robinson & Associates, Inc. has over 12 years experience serving an extensive selection of clients worldwide within the gaming industry.  We help our clients improve their guest and employee experience, strive consistently to exceed our clients’ expectations and are very proud of the innovative and exciting work we do. 

Robinson & Associates’ mission is very simple:  we work with you to make your casino better for your external and internal guests!  After all, if your guests and employees are not advocates of your casino, you will never reach your true potential.  We make your casino better by providing superior consultation, service and training through effective partnerships between our dedicated staff and clients.  We strive to be an innovator, quality leader, service leader and value-added leader in the areas of casino guest and employee experience improvement.  Some people call this organizational development; we see it as making your service shine brighter.   

To fulfill our mission, we are committed to:  bringing the Advocate Development System and its proven Best Practices to our casino partners so they can predict their future growth and have a sustainable, competitive advantage over today’s competition and competition they will face in the future.  We know our success will be measured not only by the smiles on guests’ and employees’ faces, but also by helping our clients generate sustainable growth and profitability.  

Our quest is to manage organizational development (your casino’s service improvement) and enhancement through our commitment to the unique, effective and collaborative design and implementation of the Advocate Development System.  This system is designed in partnership with our clients based on their property’s Advocate Index scores to meet their unique organizational needs.  The Advocate Development System will help our clients become leaders in their field, improve employee performance, increase efficiency and enhance their competitive position.  

Robinson & Associates strives to provide the highest level of service in the gaming industry.  Our goal is to have every casino we work with be an advocate for us and the work we do!  We believe in consistent, ethical and quality performance with our clients, employees and community that results in the creation of advocates and long-term relationships.  

Having our own employees as advocates of our company and our processes gives us a competitive edge and allows us to lead by example.  We work very hard to provide our forward-thinking employees the resources, support and guidance they need so they can work in partnership with our clients to support the growth and profitability of the casino while preserving the values and unique culture of the organization. 

Robinson & Associates, Inc., will work in partnership with our clients to develop, design and implement the Advocate Development System – a turnkey program that takes the hassles, worry and guesswork out of generating future growth!  
 

The Advocate Development System uses your unique Advocate Index™ scores and the proven Best Practices to gauge, monitor and improve your casino’s performance and guest and employee service.  We will work as partners to align your casino’s mission, values, goals, culture, practices, policies and procedures to achieve higher scores.  The Advocate Development System offers you RESULTS!
 

Our goal is to exceed your expectations!  We take pride in the level of quality and service we provide here at Robinson & Associates, Inc.!
 

If you would like to learn more about how your casino can benefit from implementing the Advocate Development System – please call or email us using the information provided below! 
 

Robinson & Associates

Phone:  206-774-8856
Email:  lbaird@casinocustomerservice.com

   
 

206-774-8856, lbaird@raresults.com
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